8 Confessions Of A Former Verizon merchant | A former Verizon sales rep, let’s call him Steve, composed to us recently providing insider advice to all or any Consumerist visitors.

We had been excited because by focusing on how the sales staff at Verizon are compensated, customers will get an advantage whenever haggling over a phone that is new. Just Exactly What? Haggling!? More than a phone!? Yes, also it can be done by you. Verizon Steve confesses all he understands, through the easy to the sublime…:

• Never get a 2-year contract. “The only benefit up to a 2 year contract is really a $50 savings in your phone. Its maybe maybe not worth every penny. Simply take the $50 and acquire a one year then you can certainly update up to a phone that is new 10 months.”

• Verizon reps get a small fortune from new lines and accessories that are certain text packages, benefit from this. They won’t let a brand new consumer stroll out of the home. “Play hardball, they will certainly do just about anything to obtain the brand new lines. VZW makes $ from the ongoing solution, perhaps maybe not the phones. Inform them you don’t want to mail into the rebate. There does come point of diminishing comes back. For instance, if you strolled in and desired a $39 plan and A treo that is free 700 maybe maybe maybe not gonna happen. But I have distributed virtually every non-PDA phone within the shop for the deal that is right. Also inform them you shall choose the add-ons, and text package. Believe me right here, they are 2 for the biggest metrics for the reps. Get back the add-ons the following day and call customer support to cancel your text package.”

• Mention the lost or stolen system to have 25% off a phone that is new just because you’re under contract. Who’s to express you didn’t lose it?

• If you’re on an interest rate plan of $59.99 or more, you could get “a brand new phone (and brand new agreement) for the low price after 12 months.”

• Insurance is a rip-off. It costs a lot of and has now a $50 deductible.

• Tell them you’ll sign up for the Unlimited Data Arrange together with your Treo. “Speaking of Treos, frequently they provide an additional $100 off in the event that you obtain the Unlimited data plan. Have it.. Save $100 and cancel it the following day if you don’t want to buy. The leverage listed here is amazing additionally because that high end information package matters as a new activation in a roundabout way for the rep. None associated with information packages are contractual. I take advantage of to inform the clients this to save them $.”

• Reps don’t get because money that is much you’re still in a contract. The store reps won’t be as motivated to help you if you upgrade on the phone with Verizon.

• request a commitment credit from the phone before you go towards the shop. “One solution to work the device then go into the retail store and use your New Every 2. The two credits can’t be combined and that is the only way to get both if you have New Every 2 and are out of contract is to call customer care, have them put you back into contract, but ask for a loyalty credit (up to $60 off your next months bill. I’ve never seen this not work, that you already got a credit, but the system are not that informative and I have never seen that happen although they could technically say. Just be sure you realize the agreement guidelines for VZW in a state, while making yes pay a visit to the shop over time to cancel the contract that is new situation you cant make use of the NE2.”

Work with Cingular, Verizon, Sprint or T-Mobile and desire to confess? Write to us at tips at consumerist dot com.—MEGHANN MARCO (Photo:cmorran123)


• Roundup: Readers whom Canceled Their Cellphones Without Termination Fee “A choice of articles prompted by reader’s success tales in canceling the mobile phone solution without very early termination cost, and just how they achieved it.”

• Everything You wished to Realize about Canceling Verizon But Were Afraid To Ask “Step 1: Understand your liberties. Verizon changed their prices, and had been obligated to issue a “Legal Notice.”

• Script For Escaping Cingular Contracts Without Fee, predicated on New Arbitration Clause “Here’s detailed script for escaping your Cingular agreement throughout the brand new arbitration clause, without having to pay a cost.”

• Cingular Arbitration Escape Script Addendum “After trying our method, Jut said: “Finally for each call they provided me with some sort of hurdle that I couldn’t bypass, just like the have to have my original finalized contract at your fingertips, or that we had a need to get into a brick-and-mortar shop, or claiming the computer systems weren’t attempting to pull up information they needed.” We’ve got your handy rebuttal here.”

Us a line at tips@consumerist.com if you’ve got any questions to ask or tips to share, just drop.

Editor’s Note: This article initially showed up on Consumerist.

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